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Terms & Conditions

Please read our Terms and Conditions carefully as they will form a contract between you and us; your acceptance of which is agreed from the moment you provide approval verbally, via email or in writing for the work to commence this indicates that you accept the terms and conditions outlined in this document.

We have tried to keep our Terms and Conditions as brief as possible and easy to understand. If you have any questions however, please do not hesitate to contact us.


You (‘the Client’), Us (NR Social Sorted, and hereinafter referred to as ‘the Company’’)

The project refers to the overall task or endeavour that is being executed, typically encompassing multiple components such as initial discussion, consultation, graphic design, printing, website creation, and/or hosting services.

What do both parties agree to? 

1) The Client agrees to: 

  1. Provide the Company, within a reasonable timescale, everything that is requested from you to complete the Project including logo, text, images and/or other information.

  2. Provide the Company with text and images in the format as stated below (see photographs and images)

  3. Review the Company’s work, provide feedback, and sign off approval in a timely manner.

  4. Make every effort to adhere to all agreed deadlines.

  5. Adhere to the payment schedule that is laid out in the proposal or as agreed separately.

  6. Advise, in advance, of any confidential information to be presented by email, written, or verbally, between both parties. Also, for this to be marked as ‘confidential’ in the subject of the email, or clearly on any written documents.

  7. Provide a minimum of one months notice in writing, or by email should you wish to cancel any contract.

2) The Company agrees to: 

  1. Carry out services in a professional and timely manner.

  2. Make every effort to adhere to any deadlines agreed between us and you.

  3. Make a reasonable number of revisions to the design, layout, colours etc, until you are satisfied with the design concept or such time as both parties feel an agreement is likely to be reached but no more than 1 major revisions. Additional revisions or design work outside the scope of the project will be charged separately. Minor revisions are unlimited until the point of sign off.

  4. Endeavour to complete requested website revisions or updates within 72 hours, wherever possible. Revision entitlement per month is dependant on your support package.

  5. Maintain up to date skills and knowledge through regular training and research.


3) Website Development: 

  1. All websites are developed to work primarily across all major browsers and platforms including other devices such as mobile phones and touchpads. However, the Company cannot guarantee complete and/or long term compatibility across every major browser, platform or handheld device due to updates/upgrades by their respective vendors.

  2. The Company cannot guarantee compatibility in old or redundant browser softwares.

  3. The Company is not responsible for any alterations / corruption / bugs caused after sign over.

4) Delays in Project Completion:

The timely provision of necessary content, information, or materials from the client is vital for the progression of the project. Any delay in furnishing these elements will impact the project schedule. Should the client submit information after the agreed-upon timeline, the initiation of immediate work on the website cannot be guaranteed.

In the event of a delay caused by the client's inability to provide essential materials or information within the expected time frame:

  1. For delays of up to three months, Social Sorted will prioritise the project's resumption as soon as practicable.

  2. Should the delay extend beyond four months, Social Sorted reserves the right to levy a re-engagement fee of £299 to recommence work on the project.

  3. If the delay persists beyond six months, Social Sorted retains the discretion to determine whether to consider the project as canceled due to elapsed time and resource allocation constraints. Projects inactive for over 12 months are automatically considered concluded.

It is imperative to note that information required for website projects—such as graphics, data, photos, videos, and any other necessary content—needs to be supplied by the client. Please be aware that standard project engagements do not encompass the creation of these elements by Social Sorted. Any additional design work beyond the agreed scope will incur charges at a rate of £45 per hour unless a prior arrangement has been made.

In the case of a maintenance package included as part of your service, its duration shall commence and take effect from the website's go-live date. However, in the event of a delay extending a minimum of one month from the initial go-live schedule, the maintenance package shall be activated from the revised start date of the month delay regardless of the website being live. It's important to note that the maintenance period will not initiate upon the website's live status but will align with the agreed-upon commencement as per the updated timeline.

Due to the nature of our work, we do not offer refunds.

5) Print 

  1. To ensure that we give you the best possible price in printing we often source printing to our preferred print partners to offer a wider range of products and better prices. Therefore our time scales of 5-7 working days are guide timescales and can vary depending on individual print jobs. We are not liable for our print partners and do not need to notify you when using a print partner.

  2. All weights measurements and specifications quoted by the Company are nominal and subject to manufacturing tolerances. Exact conformity with submitted samples cannot be guaranteed. Pigmented materials are subject to colour variation.

  3. Proofs of all work may be submitted for the Client’s approval and the Company shall incur no liability for any errors, grammar, punctuation not corrected by the Customer in proofs so submitted. Customer’s alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to the Company’s judgement, changes therefore made by the Customer shall be charged extra.

  4. By supplying artwork for print the Client accept responsibility for ensuring artwork is print ready and confirms that they have set artwork to our requirements. These requirements are available upon request. If artwork cannot be provided in a print ready format or the Client would like the artwork to be checked before printing, then we recommend customers to add our design service at an additional charge.

  5. In situations where we offer a reprint of an order because of an error on our part, we will only print using the original artwork supplied for the order. 

  6. All artwork supply should be the copyright of the customer or the customer should have a license to use supplied artwork for print

  7. Any shortcomings or defects in goods supplied must be notified to the Company within 3 days of delivery. Such goods must be returned to the Company for inspection.

  8. We will endeavour to deliver the correct quantity ordered. However some variation is inherent in the print manufacturing process and it is understood and accepted as reasonable that minor variations are immaterial and the Company shall have no liability in respect of such variations. No credit will be awarded on quantities plus or minus 12% of the print quantity ordered.


6) Payments and Contract Lengths: 

  1. Print quotations are based on current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs.

  2. All quotations are as they are seen as we DO NOT charge VAT on any of our products. If this changes we will notify you directly.

  3. Any quotation submitted by the Company is an invitation to treat only and no contract subsists until the Company accept your order. Our quotation is based on these conditions and subject to any special conditions set out or referred to in the quotation. Any written or oral acceptance of your order by the Company shall be deemed to be on the basis of such conditions and not otherwise. The terms of these conditions constitute the entire agreement between the Company and the client and any other conditions or oral understanding are excluded. By verbal acceptance, payment of the invoice or acceptance of any quote or service in writing you enter the contract with Social Sorted that is bound by these terms and conditions. 

  4. Any quotation submitted by the company can be amended, revoked or cancelled at any time, the quote provided is generally valid for 24 hours only. 

  5. Full payment is expected before start of website design or build, any design work or print production, payment schedules for bespoke and website work as well as any packages will be agreed separately. We always require a minimum of 50% deposit with web design. However this may vary depending on the quotation. No deposits are refundable at any time after the payment is made. Any late payments due after 28 days will occur a 8.5% interest charge every month along with any debt collection fees if actioned.

  6. The company has the right to charge the client up to 90% of the total web development costs, should the client cancel the website agreement after the design concepts have been provided but prior to the website going live. The scale of the charge will be dependent on what stage the project is at when the cancellation takes place.

  7. Contract lengths are normally one month rolling contracts unless agreed beforehand between the Client and the Company. The Company requires a minimum one months notice to cancel a support contract and this months notice would be chargeable.

  8. Renewals - Hosting accounts and domains names and other items relating to the project will be automatically renewed at the end of each period to avoid any disruption to service. The Company requires a minimum two months notice to cancel a domain or hosting account. Payment and renewal of those hosting accounts and / or domains is the responsibility of the Client. The loss, cancellation or otherwise of the hosting accounts and / or domains brought about by non or late payment is not the responsibility of the Company. The Client should keep a record of the due dates for payment to ensure that payment is received in good time. Any quotations for renewals each year for either hosting, web design or any other charges relating to the project are subject to change and are unable to be guaranteed due to the changing markets and time of the packages as well as costs from the Company. They can be increased, decreased, revoked or amended at any point time to the discretion of the Company.​

7) Photographs, Images and content: 

  1. Any images, photographs or content that you supply should be in digital format, usually no smaller than 1024×768 pixels for web projects, for print or design projects we will require high-res images at 300dpi. Traditional paper photographs requiring scanning are acceptable, however, there may be additional costs incurred due to time spent scanning and retouching/editing the images. This depends entirely on the project and the number of images involved.

  2. Any images that the company are asked to obtain from third party photographers or stock photography will be charged as an additional cost.

  3. The Client guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to the Company for inclusion in their website, or other design, are owned by the Client, or that the Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, indemnify and defend the Company and its subcontractors from any liability (including solicitors fees and court costs), including any claim or suit, threatened or actual, arising from the use of such elements furnished by the Client. The company takes no liability for copyright claims for any elements of text, graphics, photos, designs, trademarks, or other artwork that is supplied to them. It is the responsibility of The Client. 

  4. Evidence of ownership or permissions may be requested by the Company.

8) The Copyright: 

  1. After the initial 12 month period,  copyright is automatically assigned as follows: 

  2. The Client will own, or have express permission to use, the text files, images, graphics and any visual elements, video or sound bytes, that you may have sent to us to use in connection with the project.

  3. If any images for design / print / website projects are not supplied by the client, Social Sorted will source images from variable stock websites, search engines or other options. These images may or may not be royalty free dependant on the source however Social Sorted are not responsible for any breach of copyright or dispute or claims of the content at any time of duration of the medium. The images used are examples / ideas for the client and is the clients responsibility to provide or approve the images. If the client does provide the image, Social Sorted are not responsible for any breach of copyright either, and have used the images under clients recommendation. The client understands that once a design / print / website project is complete and payment has been made, the client is fully responsible for the project and Social Sorted has no involvement at all, unless otherwise authorised by the client.

  4. Upon completion of website design and transfer to the client, any duplication or reproduction of the website, whether in whole or in part, will incur a fee of £2000 per instance. This includes instances where the website or its template is copied, duplicated, or edited without authorisation. This includes any templates created and sold by Social Sorted, the copyright and ownership of the website is the clients upon completion, however this does not include the permission or authorisation to duplicate or copy the website.

  5. The company will maintain copies of all the files used in connection with your project. Copies of the website files or design files are maintained by us for a reasonable time (usually at least one year), and if you are hosting with us, then files are maintained on external servers.

  6. The copyright to the markup, CSS files, other code that may have been used by us for you, or certain images that the company may have supplied to or for you are licensed to you in connection with this web design project, and will be licensed solely to the domain name on which the website files reside unless using other third party themes, fonts, graphics, photos or plugins. If you own the domain name, then you own the copyright.

  7. At the bottom of the website page(s) usually it will say Copyright and the name of your business or company. The company do however reserve the right as the Company responsible for the design and/or development to place a small and unobtrusive link at the bottom of your website stating Website Designed by Social Sorted, thereby not hindering or distracting from your own website design. Removal of the statement "Website Designed by Social Sorted" or similar and the hyperlink to our website will be at a chargeable fee of £249. These terms also apply in the event of the website being passed over to you with no maintenance in place. We reserve the right to list you on our website as a client and that we have the copyright to list that we have created, designed and built the website, this is unobtrusive and listed at the very bottom of the website on the footer.

  8. As the design company the company also reserve the right to display and link to your completed project as part of our portfolio, and to write about the project on other web sites, or digital publications of any design and source. Please inform us in advance of the website going live if you DO NOT want us to add your site to our portfolio of work, this may be chargeable depending on circumstances. 

9) Hosting: 

  1. To ensure superior levels of reliability and performance, all our clients websites are hosted on a high speed, state of the art managed shared, VPS or dedicated servers.


10) Confidentiality: 

  1. The Company and any third party associates agree that, unless directed by the Client, it will not at any time during or after the term of this agreement disclose any confidential information.

  2. The Company and any third party associates shall use information provided by the Client in relation to this agreement in accordance with the Data Protection Act 1998. This information will also be used to identify the Client in communications with them and to contact the Client from time to time to offer them services or products that may be of interest to or benefit the Client.


11) General: 

  1. If the Client does not respond to the Company’s request to discuss or choose ongoing support options, the client will automatically be placed on what the company feels is the most appropriate support package.

  2. There may be an additional fee for any design changes requested after the initial agreed design has been signed off.

  3. The Company is not responsible for writing or inputting any text copy unless this has been specified by the client.

  4. If you are hosting the website elsewhere, the Company cannot guarantee that the website is fully compatible with all hosting provider’s server operating systems, especially any contact forms, Content Management Systems, database driven websites, etc.

  5. The company do not offer any technical support for any other web site hosting company that you may choose (if you select not to host the website with us).

  6. The company cannot guarantee that the functions contained within any web page (or part of your website design), will always be error free, and therefore the company will not be liable in any way whatsoever to you for any third party damages, including lost profits, lost savings, or other incidental, consequential or special damages arising out of the operation of or inability to operate the website and any other web pages, even if you have advised us of the possibilities of such damages.

  7. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. Just the same as a fine, you cannot transfer this contract to anyone else without our consent or permission.

  8. This contract remains in force and need not be renewed.

  9. Although the company have tried to keep this contract language simple, the intentions are serious, and the contract is a legal document under the exclusive jurisdiction of English Law and Courts.


Changes to these Terms and Conditions: 

Social Sorted reserves the right to add, delete, or modify any provision of these Terms and Conditions at any time without notice. Failure to receive notification of a change does not make those changes invalid. These Terms and Conditions will always be available to download or print from our website.

These terms and conditions are also included and sent via email on our signature. They are binding to all communication between the Company and the Client. You can request for these to be sent in full via email at any time.  Updated 28/11/2023.

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