Question 1

Why not just use a DIY website builder?

Accepted Answer

DIY builders are fine for a hobby site. For a business, they cost you enquiries — generic templates, slow load times, weak SEO control and hours of your own time spent fighting drag-and-drop. We deliver a bespoke, conversion-focused site for a fixed price, live in 2–4 weeks, with proper SEO foundations from day one.

Question 2

Why pay more than a cheap freelance site?

Accepted Answer

We've rebuilt plenty of bargain sites. Cheap builds reuse the same themes across hundreds of clients, rarely understand UK business or SEO, and offer little support after delivery. A site that doesn't bring in work is the most expensive site you'll ever buy.

Question 3

How are you different from a freelancer?

Accepted Answer

We're founder-led — so you still get one direct point of contact — but with a studio's process, accountability and aftercare behind it. Fixed pricing, fixed timelines, and a site built around proven conversion patterns, not whatever the freelancer happens to know.

Question 4

Why not go with a bigger agency?

Accepted Answer

Bigger agencies quote £5k–£20k+, take 8–16 weeks, and filter you through account managers and junior designers. For most UK SMEs that's overkill. You get the same standard of design and SEO work here, faster, and you deal with the person actually building it.

Question 5

Why should I trust Social Sorted?

Accepted Answer

Fixed-price quotes upfront, real UK case studies (LuxSpice, Nicky Re, Elevate Training, Signature Aesthetics), 5-star reviews, and you talk to the founder from first call to launch. If a site doesn't make sense for your business, we'll tell you — we'd rather lose a project than ship one that won't perform.

Question 6

How much does a website cost?

Accepted Answer

Most projects sit between £999 and £3,000+. A simple business website typically starts around £999, a content-rich site or small e-commerce build is usually £1,500–£3,000, and larger custom builds are £3,000+. You'll always get a fixed quote upfront — no hourly billing, no surprises.

Question 7

Do you offer payment plans?

Accepted Answer

Yes. Most projects are split 50% to start and 50% on launch. For larger builds we can break it into monthly instalments — just ask.

Question 8

Are there any hidden fees?

Accepted Answer

No. Your quote covers design, build, basic SEO setup and launch. The only ongoing costs are domain (£10–£20/yr) and hosting, which we'll explain clearly before you commit.

Question 9

What's included as standard?

Accepted Answer

Bespoke design, fully responsive build, on-page SEO foundations, contact/enquiry forms, analytics setup, and a quick training session so you can manage your site after launch.

Question 10

How long does a website take to build?

Accepted Answer

Most sites launch within 2–4 weeks once we have your content and brand assets. E-commerce and larger custom builds can take 4–8 weeks depending on scope.

Question 11

What does the process look like?

Accepted Answer

Discovery call → strategy & sitemap → design → build → revisions → launch → aftercare. You'll have one direct point of contact the entire way through.

Question 12

How involved do I need to be?

Accepted Answer

Lightly. We'll need your brand assets, content (or a content brief), and feedback at two key review points. Everything else we handle.

Question 13

What if I don't have content or images?

Accepted Answer

We can help with copy direction, sourcing premium stock, AI-assisted imagery or recommending photographers and copywriters we trust.

Question 14

How many revision rounds do I get?

Accepted Answer

Two structured rounds of revisions are included as standard, which is more than enough for almost every project. Anything beyond that is billed transparently.

Question 15

Are the websites bespoke or template-based?

Accepted Answer

Every site is designed bespoke from scratch. No drag-and-drop templates, no recycled themes — just a site built specifically around your brand and goals.

Question 16

Will my website work on mobile?

Accepted Answer

Yes — every site is mobile-first. Most of your visitors will arrive on a phone, so we design for mobile before scaling up to desktop.

Question 17

Will it be fast?

Accepted Answer

Yes. We optimise images, minimise scripts and target Lighthouse scores in the high 90s. Speed directly impacts both rankings and conversions.

Question 18

Can I update the website myself after launch?

Accepted Answer

Yes. You'll get a CMS where you can easily update text, images, blog posts, products and more. We include a short training walkthrough at handover.

Question 19

Do you build e-commerce sites?

Accepted Answer

Yes. We build conversion-focused e-commerce stores with streamlined checkout, payments, shipping and product management — see our LuxSpice case study for an example.

Question 20

Do you do SEO?

Accepted Answer

Yes. Every site launches with solid SEO foundations — clean structure, fast load times, optimised metadata, schema markup and sitemap. We also offer ongoing SEO if you want to actively grow rankings.

Question 21

Will my site rank on Google?

Accepted Answer

We give you the strongest possible foundation, but rankings depend on competition, content and time. We're upfront about what's realistic for your industry and location.

Question 22

Do you handle local SEO?

Accepted Answer

Yes — particularly important for UK service businesses. We optimise for local search, set up Google Business Profile correctly and target city/area-based keywords.

Question 23

Do you provide hosting?

Accepted Answer

Yes. We host on fast, secure infrastructure with automatic backups, SSL and 99.9%+ uptime. Hosting is typically £15–£30/month depending on the build.

Question 24

Can I use my existing domain?

Accepted Answer

Absolutely. We'll handle all the technical setup so there's zero downtime when we go live.

Question 25

What happens after launch?

Accepted Answer

You can either manage the site yourself or take an aftercare plan with us — covering monthly updates, edits, monitoring and small improvements over time.

Question 26

What if something breaks?

Accepted Answer

Aftercare clients get priority support, usually same-day. One-off support is also available — just reach out.

Question 27

Where are you based?

Accepted Answer

We're a UK-based studio working with clients across the country. Everything is handled remotely, with calls over Zoom or phone.

Question 28

Who will I be working with?

Accepted Answer

You'll work directly with the founder. No account managers, no being passed around — one point of contact from first call to launch and beyond.

Question 29

Do you only work with certain industries?

Accepted Answer

No. We've built sites for hospitality, e-commerce, training providers, clinics, music artists and professional services. If you're a UK business that wants more enquiries or sales, we can help.

Question 30

How do I get started?

Accepted Answer

Send us a message via the contact form. We'll reply within one working day to set up a no-pressure discovery call.

Everything you need to know.

Social Sorted vs the alternatives

Pricing & packages

Process & timelines

Design & build

SEO & performance

Hosting, domains & aftercare

Working with Social Sorted

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